This week, A&M read “The Invasive Valley of Personalization” and consider whether libraries do themselves disservice by not taking advantage of checkout history, search history within the library website, and other account information.
Also, a toddler wakes up.
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For #libux 2, we read Jim Shamlin’s “Satisfaction, Delight, Disappointment, and Shock.” We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert!
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Our heroes trial-run / pilot this new podcast and talk, what else!, user experience and web design for libraries. Thirty minutes long and glorious.
Coming Soon